When I was consulting for Zappos I was tasked with identifying some of the core communication breakdowns in the system that were leading to inefficiency and conflict.
I would make sure to do one thing before any meeting I had with one of the leads.
You see, every morning I make myself a potent green smoothie: a banana, frozen blueberries, some green superfoods, maca, collagen, MCT oil, raw eggs, and a dash of maple syrup for flavor. Just add water! And each morning before I would go into a meeting with one of the managers, I would make sure and leave a little green stain of smoothie on my nose with the rim of my Mason jar.
Basically, I would walk into that meeting
knowing that I had shit on my face
And regardless of what that person told me about what was happening in their team, I could tell a lot more about them by whether or not they pointed out the shit on my face.
Because at the end of the day you want to work with people who you can trust to tell you when you have shit on your face
enjoying it too much
laughing behind your back later
Courageous honesty is a really precious commodity
It is one of the cornerstones of healthy, high-performing teams
and an indicator species of healthy culture in an organization.
And it is highly teachable!
When people feel part of something meaningful and important, when they feel connected to a community, and when they trust that they are valued and respected, then they perform at their peak
for creativity expands
to the organization deepens
Clients. Profits. People. Teams.
The problem is that very few of us have been well educated in the complementary arts of Candor and Active Listening as the right and left hand of collaboration
These two skills are not only essential to high functioning teams, but they are incredibly trainable.